Client Satisfaction Survey

As a valued client of Melf Computing we want to know what you think of us.  This feedback will allow us to recognize both strengths and weaknesses in our performance and identify opportunities for improvement.

Your details

Name
Position
Company name
Telephone
E-mail address

The Application

1. Type of application, eg. letter template, database, automated report, etc
2. How well does the application meet your expectations?
Not at all Partially Satisfactorily Fully Exceeded
3. How easy do you or your staff find the application to use?
Difficult Fairly difficult Average Easy Very easy
4. Do you have any general comments you would like to make about the application, e.g. its design and user interface, its performance and response time, its value to the business, etc?

Our Service

5. Based on your experience please rate your level of satisfaction with our performance in the following areas:
UnsatisfiedSatisfiedVery satisfiedN/A
Technical knowledge
Technical support
Communication
Relationship with your staff
General customer service
Overall quality of service
6. Do you have any comments relating to any area where our performance has been unsatisfactory?
7. Do you have any suggestions as to how we might improve our service?
8. How would you describe the overall service we currently provide?
9. Would you like to provide us with a quote or testimonial we could use?

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